Frequently Asked Questions (FAQs)
Welcome to our FAQ section. Here you’ll find quick answers to common questions about orders, shipping, payments, returns, and more.
We’ve kept it simple so you can find what you need fast. If you don’t see your answer here, just reach out to us, we’re happy to help.
What do you sell?
We sell eco-friendly and reusable lunchware designed to make everyday meals more sustainable. Our collection includes leak-proof stainless-steel lunch boxes with convenient dividers and sauce pots, insulated food flasks equipped with spoons for keeping meals warm or cold, and the Original Lunch Pot with spork, perfect for enjoying food on the go while reducing single-use plastic waste.
Are the lunch boxes free from BPA?
Yes, all our lunch boxes are made without BPA and BPS. We prioritize high-quality, food-safe materials in our products,
ensuring no harmful chemicals seep into your food. For further details on our materials, click here.
Are all the lunch boxes leak-proof?
While some of our lunch boxes are fully
leak-proof, guaranteeing not a single drop escapes, others are best
suited for dry foods.
What materials are the lunch boxes made from?
Our lunch boxes are made from a variety of materials to meet your needs, including stainless steel for salads and cold foods, glass and premium plastic for microwave use, and eco-friendly options for sustainability. Many feature separate compartments for sauces or snacks. For more details on the materials used, please visit our Materials Page.
Do you offer free shipping?
We offer free shipping exclusively for customers within the United States. For comprehensive information on shipping times and methods, please consult our Shipping Policy.
Do the lunch boxes include cutlery?
Not all of our lunch boxes include cutlery. However, we offer a convenient, reusable cutlery set on our accessories page that can be added to your order.
How can I contact customer support?
For assistance, contact us via email at contact@culson.com or phone at +1 (214) 736-3329. You can also visit our Contact Us page. We’re here to help!
What is your return policy
You may return your order within 30 days of delivery, provided the items are unused and in their original packaging. For full details, please see our Return & Refund Policy.